Refund Policy
At aurevalithos, we want you to be completely satisfied with our budget consolidation services. Our refund policy ensures fair and transparent procedures for all refund requests.
Refund Eligibility Criteria
Refund requests are evaluated based on specific eligibility requirements that ensure fair treatment for all aurevalithos users. We understand that circumstances change, and we've designed our policy to accommodate legitimate needs while protecting the integrity of our service.
- Service cancellation requests must be submitted within 30 days of initial subscription activation
- Account must be in good standing with no outstanding fees or violations of terms of service
- Refund requests for annual subscriptions are eligible for prorated refunds after the first 30 days
- Premium feature add-ons can be refunded within 14 days of purchase if unused
- Educational workshop fees are refundable up to 7 days before the scheduled start date
- Setup fees for custom consolidation plans are non-refundable after implementation begins
Please note that certain promotional offers and discounted services may have different refund terms, which will be clearly communicated at the time of purchase.
Refund Process and Timeline
Our refund process is designed to be straightforward and efficient. Here's exactly what happens when you submit a refund request:
Submit Request
Contact our support team via email at info@aurevalithos.com or call +18887715803 with your account details and reason for refund request.
Initial Review (1-2 Business Days)
Our team reviews your account history, subscription details, and eligibility criteria. You'll receive confirmation that your request has been received.
Eligibility Assessment (3-5 Business Days)
We evaluate your request against our refund criteria and may contact you for additional information or clarification.
Decision Notification (5-7 Business Days)
You'll receive a detailed email explaining our decision, refund amount (if approved), and next steps in the process.
Refund Processing (7-14 Business Days)
Approved refunds are processed back to your original payment method. Processing time varies by payment provider.
Payment Methods and Processing Times
Refund processing times depend on your original payment method. We process all approved refunds promptly, but external payment processors have their own timelines.
- Credit Card Refunds: 5-10 business days from processing date
- Debit Card Refunds: 7-14 business days depending on your bank
- PayPal Refunds: 3-5 business days after processing
- Bank Transfer Refunds: 10-14 business days for domestic transfers
- International Transfers: 14-21 business days plus currency conversion
Important Processing Note
Refunds are always processed to the original payment method used for purchase. We cannot issue refunds to different accounts or payment methods for security reasons.
Specific Refund Scenarios
Different services and situations have specific refund policies. Understanding these scenarios helps you know what to expect in various circumstances.
- Monthly Subscriptions: Full refund if cancelled within 30 days, no partial refunds for used portions
- Annual Subscriptions: Prorated refunds available after initial 30-day period
- One-time Setup Fees: Non-refundable once consolidation implementation begins
- Educational Content Access: 14-day refund window for unused digital materials
- Premium Support Services: Refundable within 7 days if no support sessions have occurred
- Data Export Services: Non-refundable once export process is completed
- Third-party Integration Fees: Subject to third-party provider refund policies
Non-Refundable Items
While we strive to accommodate reasonable refund requests, certain services and fees are non-refundable due to their nature or the resources already committed.
- Custom consolidation setup after implementation has begun
- Completed data migration and account consolidation services
- Third-party service fees paid on your behalf
- Educational workshop attendance fees after the session has started
- Premium support sessions that have already occurred
- Account reactivation fees for previously suspended accounts
Dispute Resolution
If you disagree with a refund decision, we have a fair dispute resolution process. Our senior customer service team reviews all disputed decisions with fresh perspective and additional consideration.
To initiate a dispute review, contact our customer service team within 14 days of receiving your initial refund decision. Include any additional documentation or circumstances that weren't considered in the original review.
Dispute reviews typically take 7-10 business days and involve a thorough examination of your account history, service usage, and specific circumstances surrounding your refund request.
Policy Updates
This refund policy was last updated in January 2025 and reflects our current procedures and timelines. We may update this policy periodically to improve our service or comply with regulatory requirements.
Any changes to this refund policy will be communicated to active subscribers via email and posted on our website at least 30 days before taking effect. Changes will not retroactively affect pending refund requests.
For questions about this policy or to discuss your specific situation, our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.